Returns

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Return Policy:

All products sold by Heirloom Care Management are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty. Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product.

All returns require a Return Authorization.

Defective products can be returned to  Heirloom Care Management within 14 days of sale. After 14 days, defective product must be returned to the manufacturer, under the specific warranty allowances.

If an item is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose up to a 20% restocking fee. No refunds or credit will be granted after 14 days. The terms of the manufacturer’s warranty will still apply – please contact the manufacturer directly.

A product must be diagnosed “defective” by a member of the Technical Support Staff at the manufacturer before we can accept it as a defective return.

Non-defective products can be returned to Heirloom Care Management within 14 days of sale. Any non-defective returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to refuse a return on any product that does not meet these requirements. All non-defective returns will be assessed a 20% restock fee within 14 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded.  Items with free shipping have a shipping charge imputed in the price.  Any refund will be adjusted to compensate us for actual shipping costs for any return or exchange.

Please call an Heirloom Care Management customer service representative at 786-409-2296 or use the contact us form for an RA number. Returns without this authorization will not be accepted. RAs are effective for 14 days only.

The RA number must be printed clearly on the outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer’s boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials must be returned with the product.

All returns must be returned to Heirloom Care Management with freight PREPAID.

Upon receipt and acceptance of returned items, Heirloom Care Management will credit the customer’s account for merchandise costs. The Customer is responsible for shipping and handling charges on all returned items.

The following items are not eligible for return:

  • Special orders, closeout items and discontinued items.
  • Items for which manufacturers will not accept returns.
  • Items showing obvious signs of misuse, consumer abuse or commercial use.
  • Health & personal use items

Please allow one week for return processing.

Returns will not be accepted 14 days after sale, regardless of reason.

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